FAQ

Customer Service is available Monday - Friday from 9AM-6PM Eastern

+ Is there a contract?
Absolute No Contract. Subscriptions are Bi Monthly. Cancel your Subscription anytime for any reason by logging into your account. If you cannot access your account please make sure that you have confirmed your account registration. This information was sent via email after your completed your purchase. If you have any questions or cannot complete the cancelation on your own please email help@love-drop.com.

+ What is your cancellation policy?
We understand that this subscription box isn’t for everyone. And that’s okay! If you are not completely satisfied with LoveDrop, you can cancel your subscription and discontinue your bi-monthly payments at any time. Customers must cancel their subscription prior to the 5th of the month when the rebill occurs. It is the customers responsibility to cancel within the 60 day bi-monthly subscription cycle to prevent the recurring charge. If you have any questions or cannot complete the cancelation on your own please email help@love-drop.com.

+ What is your refund policy?
Due to the personal nature of our products – WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED. No refunds on Pre-paid subscriptions including Groupon vouchers. Exchanges for defective products only.

+ When will my Account be Charged?
When you subscribe with LoveDrop you will be charged on that day. Then after first charge you account will be charged every two month on the 5th of the Month as a recurring order.

+ How much is shipping?
Each box has a $8.50 at rate for US Subscribers and $35 for all International Shipments. It’s not “built in” to the price of the box because we want to maximize the items you receive in each package, by not use some of that cost to cover shipping. If you are buying something from our Store your shipping cost will be calculated at the checkout.

+ When will my package arrive?
All monthly boxes and mailers ship at the same time – on or around the 15th of the month – and it should take just a few days for your discreet package to arrive on your doorstep! Subscriptions processed Before the Last Day of the month will receive our current box. After this date your first box will ship on the 10th day of the following month. New Box Dates: 12/10, 02/10, 04/10, 06/10, 08/10, 10/10/21, 12/10.

+ Can I change my address?
Log into your account here and edit your address details. This will be updated in time for your next LoveDrop delivery.

+ Can I give this as a gift?
Yes! You can add a subscription to your cart and check “This is a gift” at checkout. You can leave a gift message which we’ll deliver with the box. Be sure that you correctly enter your billing address but THEIR shipping address.

+ Can I work with LoveDrop?
We would love to hear from you if you would like to feature in our blogs or even in our boxes. Please send an email to: admin@love-drop.com